Our Privacy Policy

This privacy policy sets out how the Ministry of Housing, Communities and Local Government of 2 Marsham Street (‘we’, ‘us’, ‘our’ and ‘MHCLG’) uses and protects any information that you give the us when you use this website, participate in the Great British High Street promotion (‘the Promotion’) administered by us or opt in to any of our related newsletters or further marketing. We will be acting as the data controller for the Great British High Street promotion.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th June 2018.

What we collect in relation to this promotion
We may collect the following information:

  • Full name, address, country, postcode, telephone, and email address;
  • Other information relevant to your participation in our activities and promotions.

How we collect data in relation to this promotion

We may collect personal data:

  • When we meet you in person;
  • When we speak to you by telephone;
  • When you correspond with us by email;
  • When you enter an activity or promotion administered by us;
  • When you opt-in to receive newsletters or further marketing.

What we do with the information we gather in relation to this promotion:

We ask for this information in order to understand your needs and provide you with a better service, and in particular for the following reasons unless we have your express prior permission:

  • Communicate with you and enable you to access our services;
  • Internal record keeping;
  • To send you promotional emails and newsletters where you have opted in to receive them;
  • To administer and fulfil any activities or promotions;

Who will your information be shared with?

Your personal data will not be sold to any third parties. Personal data will be shared with PromoVeritas Ltd, of Monument House, 215 Marsh Road, London, HA5 5NE for the purposes of acting as an independent judge and to aid in the administration of the Promotion. Personal data will be shared with Visa Europe Limited, 1 Sheldon Square, London, W2 6TT to aid in the administration of the Promotion. We will only share your information with other third parties to fulfil our role and to administer our services in relation to the Promotion. If further consent is required to pass your personal data to third parties, you may be contacted in order to give your positive consent for this purpose. All information sharing is only done on the basis of it being necessary and to fulfil a legitimate business purpose.

Data collected through cookies may be shared outside of the European Union to enable the fulfilment of the service, data storage and analysis. If you are not happy for your data to be used in this way, please contact us at dataprotection@communities.gsi.gov.uk  or change your cookie settings on your web browser to prevent cookies being used.

Your personal data may also be shared if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our terms of use on this website and other agreements.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate physical and electronic procedures to safeguard and secure the information we collect, including encryption, third party audits, access controls and security testing certified to ISO 27001 standards.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We use Google Analytics cookies to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available online.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How long we retain your information

We will retain your personal data for no longer than is necessary and in any event no longer than one year from the date of last use. Your personal data will then be deleted.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

What are your rights?

You have rights in respect of your personal data. These rights include:

The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data, how long we will keep your data, who we will share your data with. If you have any questions on how and why we process your data please contact us at dataprotection@communities.gsi.gov.uk.

Right of access - you have the right to know whether we are processing your personal data, and to a copy of that data. We would need as much information as possible to enable us to locate your data. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact the us at dataprotection@communities.gsi.gov.uk.

Right to rectification - you have the right to have any incorrect personal data corrected or completed if it is incomplete. You can make this request verbally or in writing. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request.  If you want to exercise this right, please contact us at dataprotection@communities.gsi.gov.uk.

Right to erasure - this right, often referred to as the right to be forgotten allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request.  If you want to exercise this right, please contact us at dataprotection@communities.gsi.gov.uk.

Right to restrict processing - you have the right to ask us to restrict processing of your data. We will look at any request and inform you of our decision within 28 days of receiving the request.  If you want to exercise this right, please contact us at dataprotection@communities.gsi.gov.uk.

Right to object - you have the right to object to our processing of your personal data based on (i) legitimate interests, or for the performance of a task in the public interests/exercise of official authority (including profiling); (ii) direct marketing (including profiling); and (iii) for purposes of scientific/historical research and statistics.

  1. Legitimate interests/legal task – your objection should be based on your particular situation. We can continue to process the data if we can demonstrate compelling legitimate grounds which override your interests.
  2. Direct marketing – you have an absolute right to ask us to stop processing for the purposes of direct marketing. We will action your request as soon as possible.
  3. Scientific/historical research and statistics - your objection should be based on your particular situation. If we are conducting research where the processing is necessary for the performance of a public task, we can refuse to comply with your objection. If you want to exercise this right, please contact us at dataprotection@communities.gsi.gov.uk.

Processing based on consent – where we process your personal data based on your consent you have the right to withdraw that consent at any time without reason. You can opt-out by using the unsubscribe/opt-out in any marketing we send you and you can contact us using the contact details above.

The right to lodge a complaint to the supervisory authority – if you are unhappy with any aspect of our handling of your data you can make a complaint to the Information Commissioner’s Office, by clicking here.

How do you access your data?

You have the right to access information held about you. If you would like to know what data is held about you, or if you would like to amend or delete any information held about you, please send an email todataprotection@communities.gsi.gov.uk.

Contact Us

Please contact us at:

Post: 2 Marsham Street, London, SW1 4DF

Email: dataprotection@communities.gsi.gov.uk

Telephone: 030 3444 0000

Social Media Guidelines

Social Media Guidelines (PDF) View